*Homepage of Mr. Viele
Instructor since 2013 after 6 years on the CTC Automotive Advisory Board Committee. Alfred State College-State University of NY (SUNY) 1979 Graduate. Automotive Services Specialist AOS. ASE Master Certified & G1 Certified. 17 Years General Motors Master Certified Technician.17 Years Service Management. General Motors & Ford/Lincoln Master Certification in Service Management. National Automobile Dealers Association (NADA) Academy Service Management Graduate. Automotive Technology Department Program Planner.
I enjoy the opportunity to share my experience and knowledge with the next generation of automobile repair specialists and hobbyists alike. My instruction is heavily weighted toward effective customer service and documentation.e qualities are in demand in the repair field and give new hires an advantage working with customer service personnel and customers. The ability to effectively communicate and articulate the physical repairs to the customer is a large step toward customer satisfaction and an effective repair.
Students who have participated in our classes leave with a good general understanding of automotive fundamentals and a baseline knowledge of operation and repair. As they gain experience in the field their education will continue.
Robert Collier stated, "Success is the sum of small efforts repeated day in and day out."
A student who keeps up with changing technology and strives to continually improve their knowledge will achieve great success.